Responsible Gambling

The seven Responsible Gaming Principles are the foundation of the WLA Responsible Gaming Framework (RGF). The WLA RGF consists of four achievement levels and 10 program elements. It outlines how the lottery has demonstrated its level of commitment to the WLA Responsible Gaming Principles. WLA RGF Designed to complement and improve (not replace) safeguards already implemented by individual lottery operators, taking into account cultural and regional differences.

Each of the four levels of achievement reflects how successfully the lottery has implemented the RG principles in its day-to-day operations. The more advanced the responsible gaming procedure is, the higher the level of achievement.

Level 1: Commitment

All WLA members are eligible for this level. By becoming a member of the WLA, your lottery has agreed to accept the WLA RG Principles. Therefore, the criteria for Level 1 certification have been met.

Level 2: Self-Assessment and Gap Analysis

Members complete a self-assessment and determine which RG programs need to be established to ensure that the organization adheres to all principles.

Level 3: Planning and Implementation

Members need to develop plans, schedules and budgets to implement specific RG programs.

Level 4: Continuous Improvement

Members are implementing specific programs into their day-to-day operations and continuously improving their programs.
The broad categories of commitments and actions that members must translate into actual plans are the 10 plan elements of the RG framework.